Cancellations

You can cancel the order before it ships from our warehouse. Please send your request to cc@htbbg.cn to confirm if it can be successfully cancelled. 

Exchanges

We accept exchange, but we hope that you can return the item to choose a new order, so as to ensure your delivery time.

Returns

We will gladly accept returns within 14 days after delivery. Returned items must be unworn, unwashed, unaltered, stain-free, in sellable condition, with all tags attached and in original packaging.

If the goods are lost due to our problems, we will replace them free of charge and provide customers with new goods, and we will bear the shipping cost of return.

$1.99 handling fee will be applied to each returned item and deducted from your final refund.

Maximum of 10 returned items are accepted per order.

Customers are responsible for return shippings and customs duties associated with the return parcels. (Please note, we could not provide return labels at this time, and customs duties collected upon delivery will be deducted from the final refund.)

Please initiate returns using the 'Start a return' button below. Refunds will only be issued when products are returned to the designated address provided via our email after return request is approved. Do not send products back to the address on the shipping label received with the parcel.

Please ensure that you ship the return parcel within 14 days after your return request is approved. Once shipped, kindly email us the tracking number at cc@htbbg.cn. (Please note, HEYTOPBBG is not responsible for any lost returns.)

Please leave a note in the package with your order number and reasons for returns.

Outbound shipping fees and Green Shipping Protection (Insurance) from the original order are not refundable.

Please allow up to 10 days for processing the refund once the package is marked delivered. You will be notified via email when the refund has been issued.

Customer Service

Please contact us at cc@htbbg.cn for further assistance. (Make sure to provide your email when checking out in-store.)

(Last Updated: Jan,14, 2025)